Outage Notifications

To report a natural gas interruption, call our 24-hour emergency line

Find Out if there’s an Outage in your Neighbourhood

Natural gas outages are very rare, but they do occur from time to time. There are two types of natural gas outages, planned and unplanned.

  • Planned outages often happen because of construction or maintenance work required to keep our system reliable and safe. We will take all reasonable steps to notify you of any planned outages well before they occur.
  • Unplanned outages happen when something interferes with the system from the outside, for example, if someone were to hit a gas line while digging.

Our priority during any outage is to get the system back up as quickly and safely as possible. This includes assisting customers with relighting any natural gas appliances.

Updates for unplanned outages are posted below, or on our Twitter and Facebook. If your natural gas supply has been interrupted and you need immediate assistance, please call our emergency contact number at 1-866-222-2068.

 

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December 30, 2022Grande Cache (MD of Greenview)Resolved.

 

Need Help with Relighting your Appliances?

Learn more by visiting Relight your Appliances.

Questions About Outages? Call 1-866-222-2067 or Contact us