Moving? Take us with you

Log into your account and select
“Service Requests”

Move my Service

Visit Customer Advantage and select
“Start a New Service”

Open an account

If you are moving out of our service
territory or need to disconnect your
service for other reasons, give us a call,
and we’ll cancel your service.

Call 1-866-222-2067

Moving into Apex Utilities service territory?

To open a new account, visit Customer Advantage and select “Start a New Service”.

Moving out of Apex Utilities service territory?

If you are an existing customer, and you wish to stop your natural gas service because you are moving out of our service territory, you can complete this request through Customer Advantage. If you have a Customer Advantage profile, log in to Customer Advantage and complete the specific request under the “Service Requests” menu.

If you have not registered for a Customer Advantage profile, you can contact the Customer Care Centre at 1-866-222-2067, at least two (2) business days in advance, so all necessary arrangements can be made.

Need to transfer your service to a new home in Apex Utilities service territory?

If you are an existing customer, and you wish to transfer your service to another property within our service territory, you can complete this request through Customer Advantage. If you have a Customer Advantage profile, log in to Customer Advantage and complete the specific request under the “Service Requests” menu.

If you have not registered for a Customer Advantage profile, you can contact the Customer Care Centre at 1-866-222-2067, at least two (2) business days in advance, so all necessary arrangements can be made.

If you transferred your service and pay your bill through online banking, please remember to update your payment details with your new Apex Utilities account number.

Need to disconnect your natural gas service?

During the winter season, if you wish to discontinue natural gas service to your property, we require your written authorization.

Please note while gas services are temporarily disconnected and/or meter is removed, the minimum daily charge applies while the gas is turned off or until service is permanently disconnected at your service site. This is because we must continue to operate and maintain our system whether you are using gas or not. A temporary disconnection becomes a permanent disconnection after twelve (12) months. At that point, we will stop applying the minimum daily charge.

Log in to Customer Advantage , click “Online Forms”, and complete the “Service Disconnection Agreement”.

Alternatively, you can contact our Customer Care Centre at 1-866-222-2067

Questions about moving or transferring your service? Call 1-866-222-2067 or Contact us