Disruption, Vacancy and Protection Information

Help Your Tenants Save with Natural Gas

If you’re a rental property owner, offering natural gas to your tenants has its benefits. Find out important information on our Landlord Agreement and how to discontinue natural gas service to your property.

Vacant Rental Properties

We will automatically bill property owners for any gaps in billing when a property is vacated. Property owners can save on the account activation fee by taking advantage of our Landlord Agreement. The Landlord Agreement establishes who the property owner is for each rental property. By completing this agreement, we will waive the account activation fee when activating an account for a property owner.

Log in to Customer Advantage, click “Online Forms”, and complete the “Landlord Agreement”. Alternatively, you can contact our Customer Care Centre at 1-866-222-2067.

 Service Disconnection

Charges apply to reconnect gas services at a site. A temporary disconnection becomes a permanent disconnection after twelve (12) months.

During the winter season, if you wish to discontinue natural gas service to your property, we require your written authorization.

Log in to Customer Advantage, click “Online Forms”, and complete the “Service Disconnection Agreement”. Alternatively, you can contact our Customer Care Centre at 1-866-222-2067.