Contact

If you suspect carbon monoxide, contact our emergency response personnel 24-hours a day.

Have a question? We’d love to hear from you.

Head Office Mailing Address
Apex Utilities Inc.
5509 45 Street
Leduc, AB  T9E 6T6

Bill Payment Mailing Address
Apex Utilities Inc.
PO Box 2597 Stn M
Calgary, AB  T2P 0C8

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Customer Care Centre Hours of Operation

8:00AM – 5:00PM, weekdays

Holiday Season Monday, December 26, 2022 to January 2, 2023 (in lieu of Sunday, January 1, 2023)

Family Day – Monday, February 20, 2023

Good Friday – Friday, April 7, 2023

Easter Monday – Monday, April 10, 2023

Victoria Day – Monday, May 22, 2023

Canada Day – Monday, July 3, 2023 (in lieu of Saturday, July 1, 2023)

Civic Holiday – Monday, August 7, 2023

Labour Day – Monday, September 4, 2023

National Day for Truth and Reconciliation – Monday, October 2, 2023 (in lieu of Saturday, September 30, 2023)

Thanksgiving Day – Monday, October 9, 2023

Remembrance Day – Monday, November 13, 2023 (in lieu of Saturday, November 11, 2023)

Holiday Season – Monday, December 25, 2023, to January 1, 2024

None to report

Customer Care Centre

24-HR EMERGENCIES
Phone: 1-866-222-2068
Report a gas odour, natural gas fire, or damaged
gas line, 24-hours a day, 7 days a week.

 

Credit Inquiries
Phone: 1-866-222-2069

Start, Stop, or Transfer Service; Billing and General Inquiries
Phone: 1-866-222-2067
Fax: 1-866-980-6866

Retailer Support

Retailer Distribution Services
(General Retailer Inquiries)
Phone: 1-877-916-5426

Gas Settlement Support
(Nomination Management, Account Balancing, and Settlement Services)
Phone: 1-855-666-2074