Contact
If you suspect carbon monoxide, contact our emergency response personnel 24 hours a day.
Have a question? We’d love to hear from you.
General Inquiries:
1-866-222-2067
24-HR Emergency:
1-866-222-2068
Head Office Mailing Address
Apex Utilities Inc.
5509 45 Street
Leduc, AB T9E 6T6
Bill Payment Mailing Address
Apex Utilities Inc.
PO Box 2597 Stn M
Calgary, AB T2P 0C8
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Customer Care Centre Hours of Operation
8:00AM – 5:00PM, weekdays
Family Day – Monday, February 19, 2024
Good Friday – Friday, March 29, 2024
Easter Monday – Monday, April 1, 2024
Victoria Day – Monday, May 20, 2024
Canada Day – Monday, July 1, 2024
Civic Holiday – Monday, August 5, 2024
Labour Day – Monday, September 2, 2024
National Day for Truth and Reconciliation – Monday, September 30, 2024
Thanksgiving Day – Monday, October 14, 2024
Remembrance Day – Monday, November 11, 2024
Holiday Season – Wednesday, December 25, 2024, to Wednesday, January 1, 2025
None to report
Customer Care Centre
24-HR EMERGENCIES
Phone: 1-866-222-2068
Report a gas odour, natural gas fire, or damaged
gas line, 24 hours a day, 7 days a week.
Credit Inquiries
Phone: 1-866-222-2069
Start, Stop, or Transfer Service; Billing and General Inquiries
Phone: 1-866-222-2067
Fax: 1-866-980-6866
Retailer Support
Retailer Distribution Services
(General Retailer Inquiries)
Phone: 1-877-916-5426
Gas Settlement Support
(Nomination Management, Account Balancing, and Settlement Services)
Phone: 1-855-666-2074
