Contact

If you suspect carbon monoxide, contact our emergency response personnel 24 hours a day.

Have a question? We’d love to hear from you.

Head Office Mailing Address
Apex Utilities Inc.
5509 45 Street
Leduc, AB T9E 6T6

Bill Payment Mailing Address
Apex Utilities Inc.
PO Box 2597 Stn M
Calgary, AB T2P 0C8

Name*
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Customer Care Centre Hours of Operation

8:00AM – 5:00PM, weekdays

New Year’s Day – Monday, January 3, 2022 (in lieu of Saturday, January 1, 2022) 

Family Day – Monday, February 21, 2022 

Good Friday – Friday, April 15, 2022 

Easter Monday – Monday, April 18, 2022 

Victoria Day – Monday, May 23, 2022 

Canada Day – Friday, July 1, 2022 

Civic Holiday – Monday, August 1, 2022 

Labour Day – Monday, September 5, 2022 

Thanksgiving Day – Monday, October 10, 2022 

Remembrance Day – Friday, November 11, 2022

Holiday Season Monday, December 26, 2022 to January 2, 2023

None to report

Customer Care Centre

24 HR EMERGENCIES
Phone: 1-866-222-2068
Report a gas odour, natural gas fire, or damaged
gas line, 24 hours a day, 7 days a week.

 

Credit Inquiries
Phone: 1-866-222-2069

Start, Stop, or Transfer Service; Billing and General Inquiries
Phone: 1-866-222-2067
Fax: 1-866-980-6866

Retailer Support

Retailer Distribution Services
(General Retailer Inquiries)
Phone: 1-877-916-5426

Gas Settlement Support
(Nomination Management, Account Balancing, and Settlement Services)
Phone: 1-855-666-2074