What Can We Help You With?

Welcome! We appreciate your consideration. Our Start New Service page will take you through the steps to get connected quickly. If you have any questions along the way please give our Customer Care Team a call at 1-866-222-2067

We can help with that as long as you’re still in our service area.

• Sign in to your online account
• Go to the Service Requests menu
• Select and complete the Transfer: Moving out of one location into another request.

If you don’t have an online account, call our Customer Care Team at 1-866-222-2067.

We need a minimum of two (2) to five (5) business days to make the move official.

There are two ways to stop your service.

1. Online. Sign in to your online account. Go to the Service Requests menu. Select and complete the Move Out: Close Account, no new account required request.

2. Over the phone. If you don’t have an online account, call our Customer Care Centre at 1-866-222-2067.

Your billing will stop within 2-5 days of submitting your request

Our prepare for a service call page has all the information you need to ensure everything goes safely and smoothly.

If you smell natural gas, witness a gas line being damaged, damage a gas line, or suspect a natural gas leak, immediately call our 24-hour emergency line at 1-866-222-2068

Immediately call our emergency response line at 1-866-222-2068 and follow the recommendations on our Gas Emergencies & Outages page.

If you suspect a natural gas leak:

• Evacuate the building or area immediately.
• Call our 24-hour emergency response line at 1-866-222-2068.
• Keep people away from the area.
• Don’t use any source of ignition. This includes matches, lighters, and electrical devices (light switches, cell phones, appliances, garage door opener, etc.).
• Don’t start or use any equipment or motor vehicles near the area of the gas odour.
• Open doors and windows before leaving if it’s safe to do so.

If you come across a damaged gas line, immediately call our 24-hour emergency line at 1-866-222-2068 to report the damage. A leak might not be evident because it occurred elsewhere due to stress on the pipeline. Please do not attempt to repair the pipeline or coating.

Call our emergency line at 1-866-222-2068. If available, use another source of heat until an Apex Utilities technician contacts you.

If it is only one appliance that is not working, please contact your local gasfitter/plumber to investigate the issue. If none of your gas appliances are working, call our 24-hour emergency line at 1-866-222-2068.

Visit Relight your appliances for more information.

Unfortunately we can’t help with that. Please contact a plumbing or heating company in your area for appliance maintenance support.

Before starting any project involving ground disturbance to avoid damaging these pipelines, including building a fence, landscaping, or building a garage, deck or shed, please Click Before You Dig. This is a free service.

Yes, you can view up to 18 months of past bills through your online account.

You will find several convenient options on our Pay Your Bill page.

Unfortunately not. The payment due date is 21 days after the billing date and is automatically calculated based on your billing cycle.

Yes, you will receive a copy of your bill by mail if you haven’t signed up for paperless billing.

If you have signed up for paperless billing, you will receive an email notification when your bill is ready. To see your bill, sign in to your online account and select View Current Bill.

Your bill will normally be based on an actual meter reading. If an estimated meter reading is required, it will be based on any one or all of the following:

• The length of time covered by the estimate
• The amount of gas used previously in a similar period at the service site
• The weather during the period being estimated; and/or
• Other relevant information that may be available.

This is the cost to purchase the natural gas provided to you. The Gas Cost is based on an estimate of the price we expect to pay for natural gas each month and adjusted in the following month, either up or down, for actual costs incurred.

For billing periods that include portions of two months, the bill will show two lines for the Gas Cost (one line for each month).

The Alberta Utilities Commission (AUC) approves the Gas Cost amount each month. View our approved  Rates.

Yes. We call it a Budget Billing Plan, Visit our Pay Your Bill page for more info.

The Budget Billing Plan spreads your total estimated annual billing over a 12-month period. To serve you better, our Budget Billing Plan will have a six-month review to ensure the budget amount is more in-line with usage patterns and the ability to adjust the budget amount, if needed. Apply through your online account.

If you don’t have an online account, call our Customer Care Team at 1-866-222-2067.

The Budget Billing Plan amount is determined by averaging the invoices for the previous 12-months of your property.

Is it a new build? If so, no. We need at least 12 months of invoice history for the property so we can accurately calculate an appropriate amount. If the property is 12-months or older, you can enroll. We will base the calculation on the last 12-months of invoices at the property.

You must be an Apex Utilities customer and your account balance must be current. Demand use and irrigation accounts are not eligible for the program.

Yes. In month six of your Budget Billing Plan term, the payment plan amount is compared to the actual usage charges and the payment plan amount is adjusted if the difference exceeds a threshold. The goal is to ensure that your settlement balance after 12 months is close to or equal to zero. If your Budget Billing Plan amount changes, we will notify you on month seven of your payment plan term. You will see the updated Budget Billing Plan amount on your next invoice.

If you have any questions about the change in budget amount, please contact our Customer Care Centre at 1-866-222-2067.

The unpaid amount will be added to the following month and owed in addition to the current month’s Budget Billing Plan amount. After two consecutive months of missed payments, your account will be removed from the Budget Billing Plan and the full account balance (actual, non-budgeted amount) will be due.

Any credit balance will be applied to any future Budget Billing Plan bills. If you will no longer be an Apex Customer, please contact us to receive a refund cheque for the credit balance amount at 1-866-222-2067.

You can apply through your online account. If you don’t have an online account, call our Customer Care Team at 1-866-222-2067.

Absolutely! You can start an online account here.

We attempt to read meters monthly. Your billing cycle and property location will determine when your meter is read. Contact us to find out your billing cycle.

AMR uses an Encoder Receiver Transmitter (ERT) device to obtain a meter read remotely.

Only gas usage information is collected and transmitted. No personal information or other personally identifiable data is available to, stored on, or transmitted by the device.

Natural gas meters are removed for inspection as required by Measurement Canada to ensure their safe, reliable operation. For more information, visit  Measurement Canada.

Visit Apply for a Natural Gas Meter for more information.

We can safely and reliably get the gas to you, but you will need to work with a gasfitter to set up any additional gas lines apart from the one flowing to your meter.

Submit a completed “Account Access Authorization” form either through your online account or from our online forms page.

Our Prepare for a service call page has all the information you need to ensure everything goes safely and smoothly.