Energy Services
Support Your Tenants. Simplify Your Service.
Help Your Tenants Save with Natural Gas
If you’re a rental property owner, offering natural gas to your tenants has its advantages.
Submitting a Landlord Agreement ensures your name is on file for each property helping to avoid billing issues if your tenant moves out.
To complete the agreement:
Complete our online Landlord Agreement form.
For assistance, call our Customer Care Centre at 1-866-222-2067.
Need to Check the Status of Gas Service or Make Changes? We’re Here to Help.
While we can’t share any details about a tenant’s account due to privacy regulations, we can confirm whether gas service is active at your property and assist with any updates you need.
Contact our Customer Care Centre at 1-866-222-2067 directly for service information or to make changes.
Vacant Rental Properties
We automatically bill property owners for any gaps in service when a property is vacant.
Complete our Landlord Agreement to confirm ownership for each rental property.
To complete the agreement:
Complete our online Landlord Agreement form.
Or contact our Customer Care Centre at 1-866-222-2067.
Service Disconnection
If you need to disconnect natural gas service — especially during winter — written authorization is required. Please note that:
- Charges apply to reconnect service.
- Temporary disconnections become permanent after 12 months.
To request disconnection:
Complete our online service Disconnection Agreement form.
Or call 1-866-222-2067 to speak with a representative.