Safety & Reliability
Stay Safe Around Natural Gas
Clear Steps for Everyday Protection.
In the event of a natural gas emergency or if you smell gas, please call
Know How to Stay Safe With Natural Gas
Like any energy source, natural gas should be taken seriously. Knowing what to look for can help protect you, your family, and your property. These guidelines will help you stay safe at home or at work by helping you recognize the signs of a gas leak, and know what to do in an emergency.
What Is Natural Gas?
Natural gas is a non-toxic, flammable fuel made of hydrocarbon gases. It’s lighter than air and disperses quickly when released. Because it’s naturally odourless, we add a scent (also known as mercaptan) that smells like sulfur or rotten eggs to help you detect it.
Recognize and Respond to a Gas Leak
If you notice a strong odour like sulfur or rotten eggs, it could be a gas leak. Leave the area right away.
Do not use any electrical switches or devices such as cell phones, light switches, flashlights, matches, or lighters. Anything that creates a spark could ignite the gas.
Once you’re at a safe distance, call our 24-hour emergency line at 1-866-222-2068 or dial 911.
Report Gas Theft
Tampering with pipelines or metering equipment is dangerous and illegal. It puts your safety, your neighbours, and our employees at risk. Improper use or theft of natural gas can lead to fire, explosion, or serious injury.
If you report gas theft, we will:
- Investigate the report
- Make the area safe
- Keep your personal information confidential
If you suspect gas theft or a gas leak, contact our 24-hour emergency line at 1-866-222-2068.
Natural Gas Appliance Safety Tips
- Install carbon monoxide alarms.
- Have your natural gas appliances inspected regularly, following the manufacturer’s guidelines.
- Keep filters clean on heating appliances and natural gas dryers.
- Do not store items near natural gas appliances. Keep the area clear of dust and debris.
- Avoid using or storing flammable products near appliances. This includes gasoline, spray paint, solvents, adhesives, cleaning products, and other pressurized containers.
- Never use your oven, range top, or outdoor barbeque to heat your home.
- Vent natural gas dryers outdoors using approved metal ducting.
- Clean the burners and oven of natural gas ranges regularly. Do not line ovens with foil.
- Keep pipe wrap or insulation at least 15 centimetres (6 inches) from the water heater flue.
- Contact a licensed technician for inspections or maintenance.
- Ensure high efficiency appliance vents are free of ice build up in the winter months.