Customer Support
Getting Ready for Your Service Appointment
Help us complete your service safely and efficiently. Here’s what to do before our technician arrives.
Prepare Your Property for a Safe Visit
Clear the Way
- Clear a safe path to and around the work area and our meter
- Ensure stairs and walkways are stable and clear
- Remove tripping hazards or debris
- Let us know about any potential risks (e.g. insects, uneven ground)
Secure Your Pets
- Keep dogs and other pets inside or in a secured space
- Don’t tie pets near the gas meter or work area
- Keep pets secured until the technician leaves