Report a Gas Emergency

We are Here 24/7

Our emergency phone lines are open 24 hours a day, seven days a week. If you have a natural gas emergency, call our 24-hour emergency line at 1-866-222-2068. Visit our Outage Notifications page for service updates on outages.

If there is an immediate threat to your safety, contact your local emergency services at 9-1-1.

In the Event of a Natural Gas Emergency

If you suspect a leak inside:

Evacuate the building.
Open doors and windows if you can do so safely before exiting.
Do not use electrical switches, telephones, appliances, garage door openers, etc.
Do not use lighters or matches, and do not smoke.
Call our 24-hour emergency line at 1-866-222-2068 from a safe location.

If you suspect a leak outside:

Keep clear of the area.
Do not start any motors or motor vehicles near the area of the gas odour.
Do not use lighters or matches and do not smoke.
Call our 24-hour emergency line at 1-866-222-2068 from a safe location.

If you damage a gas line, and it is leaking:

Evacuate the area in an upwind direction from the leak and stay as far away from the leak as possible.
Call our 24-hour emergency line at 1-866-222-2068 or 9-1-1.
Keep people away from the area.
Put out any cigarettes or open flames.
Shut off any equipment if it is safe to do so.
Remove anything from the area that could spark— cell phones, flashlights, keyless entry remotes, etc.
Follow all posted road closure signs and stay clear of the area to allow emergency responders to get the situation under control.

If you damage a gas line, and it is not leaking:

Immediately call our 24-hour emergency line at 1-866-222-2068 to report the damage. A leak might not be evident because it occurred elsewhere due to stress on the pipeline.
Do not backfill the excavation.
Do not attempt to repair the pipeline or coating.

Only re-enter an area with a suspected natural gas leak when advised it is safe to do so by an Apex Utilities representative or Fire Department staff. If you are unsure, call 1-866-222-2067.