Account
Understanding Your Invoice
Introducing a new interactive means to exploring your invoice. Instructions are outlined below.
How It Works
Explore your invoice form by clicking the number you want to learn more about and an informative pop-up will appear. Use the blue buttons on the left side to flip the form to its opposite side, and use the green buttons on the right side to zoom in and out.
1 Account No.
Your unique number to reference when you call our Customer Care Team or make online bank payments.
2 Service Address
The address where natural gas service is being provided. It may or may not be the same as the Mailing Address.
3 Site ID
A unique number assigned to the service address.
4 Rate Category
The rate classification that applies to your service address. All rates are approved by the Alberta Utilities Commission.
5 Invoice Period
The date range period for the current invoice.
6 Late Payment Charge Date
The amount due on your bill is owing as of the invoice date. If the bill is not paid in full by 21 days from the invoice date, the payment will be considered late, and a Late Payment Charge may be applied on the unpaid amount.
7 Previous Invoice
The amount of your previous invoice.
8 Previous Payments
The payment(s) you have made since your last invoice.
9 Balance Forward
Any unpaid amounts from the previous invoice.
10 Total Current Charges
Total amount due for the current billing period.
11 Amount Now Due
Total amount for current billing period and any previous unpaid amounts.
12 Gas Cost
A per unit rate ($/GJ) to recover the market rate of the cost of natural gas you consume, plus gas supply management costs.
13 Administration Fee
A daily fee to recover the costs incurred by us to be your default gas supplier, regardless of the amount used.
14 Fixed Delivery
A daily fee to recover a portion of the cost to provide gas distribution service, regardless of the amount used.
15 Variable Delivery
A fee calculated on a per unit rate ($/GJ) to recover gas distribution service costs not included in the Fixed Delivery.
16 Load Balancing Rider
A fee calculated on a per unit rate ($/GJ) to recover funds from Apex Utilities’ Load Balancing Deferral Account (LBDA) which manages costs related to the supply and demand of natural gas within our distribution system and balancing our account on the transmission system.
17 Third Party Transportation
The charge calculated on a per unit rate ($/GJ) to recover the costs of transporting natural gas to our distribution system through pipelines owned by other companies.
18 Property Tax
Taxes and fees levied by and paid in full to your municipality or other third party.
19 Franchise Fee
Fees levied by and paid in full to your municipality.
20 Usage-Type
Indicates whether your meter read was actual (A) or estimated (E).
21 Usage (CCF)
Volume of gas measured in hundreds of cubic feet.
22 Correction Factor & Energy
Used to convert gas measured in CCF to GJ (gigajoules).
23 Units (GJ)
Your invoice is calculated based on the units of energy in gigajoules (GJ) used during the invoice period.
Support
Questions About Your Invoice?
If you have any questions about your invoice, please call 1-866-222-2067 or use our contact form linked below.