In the event of a Canada Post mail disruption, Apex Utilities customers will not be able to receive or pay their monthly utility bill by mail. Please note: your utility bill payment is due whether or not you receive your bill in the mail. We encourage all customers to register for e-billing through our Customer Advantage portal. For questions about your bill or payment options, please contact our Customer Care Centre at 1-866-222-2067.
Your unique number to reference when you call our Customer Care Team or make online bank payments.
The address where natural gas service is being provided. It may or may not be the same as the Mailing Address.
A unique number assigned to the service address.
The rate classification that applies to your service address. All rates are approved by the Alberta Utilities Commission.
The date range period for the current invoice.
The amount due on your bill is owing as of the invoice date. If the bill is not paid in full by 21 days from the invoice date, the payment will be considered late, and a Late Payment Charge may be applied on the unpaid amount.
The amount of your previous invoice.
The payment(s) you have made since your last invoice.
Any unpaid amounts from the previous invoice.
Total amount due for the current billing period.
Total amount for current billing period and any previous unpaid amounts.
A per unit rate ($/GJ) to recover the market rate of the cost of natural gas you consume, plus gas supply management costs.
A daily fee to recover the costs incurred by us to be your default gas supplier, regardless of the amount used.
A daily fee to recover a portion of the cost to provide gas distribution service, regardless of the amount used.
A fee calculated on a per unit rate ($/GJ) to recover gas distribution service costs not included in the Fixed Delivery.
A fee calculated on a per unit rate ($/GJ) to recover funds from Apex Utilities' Load Balancing Deferral Account (LBDA) which manages costs related to the supply and demand of natural gas within our distribution system and balancing our account on the transmission system.
The charge calculated on a per unit rate ($/GJ) to recover the costs of transporting natural gas to our distribution system through pipelines owned by other companies.
Taxes and fees levied by and paid in full to your municipality or other third party.
Fees levied by and paid in full to your municipality.
Indicates whether your meter read was actual (A) or estimated (E).
Volume of gas measured in hundreds of cubic feet.
Used to convert gas measured in CCF to GJ (gigajoules).
Your invoice is calculated based on the units of energy in gigajoules (GJ) used during the invoice period.