Safety & Reliability
Stay Alert, Stay Protected
Protect Yourself From Utility Scams
Each year, Canadians lose millions of dollars to utility scams. Scammers may use phone calls, emails, text messages, or in-person visits to impersonate a utility company and pressure you into giving out personal or payment information.
Tips:
- Verify authenticity: Our employees and contractors wear Apex-branded clothing and carry company-issued identification. Ask to see ID anytime.
- Stop the scam: We will never ask for your credit card information by phone or email. We will also never text you asking for personal details. If something feels suspicious, stop the interaction immediately and call us.
Why We Might Contact You
There are specific reasons we may contact you directly. If a message falls outside of these reasons, contact us to confirm.
We may reach you by phone or email for these reasons:
- Account management
- Overdue payments
- Credit balances
- Responding to your inquiry
- Meter reading discrepancies or usage changes
- Meter recall or exchange
- Construction activity affecting your service
- Booking a service visit you requested
Why We Might Visit Your Property
Our team may visit your property for the following reasons:
- Lock or reconnect gas service or exchange the gas meter
- In response to a safety concern (smell of gas, damaged gas line, etc.)
- Inspect underground lines for leaks
- Assist with relighting gas appliances after an outage
- Gas line locating
When We Need Access to Your Home
We only require access to your home in specific situations, such as:
- During an emergency you or an agency have reported, such as a gas smell or possible carbon monoxide exposure
- When you request help relighting appliances after a meter exchange or outage
Report Suspicious Activity
If you suspect a scam or have received suspicious communication, let us know right away.
Call 1‑866‑222‑2067 or Contact Us
